🤝 From Possibility to Progress: Reimagining How a Global Bank Works

How do you drive meaningful innovation inside a 240-year-old institution without compromising the trust, resilience, and controls that have enabled it to endure?

In this interactive workshop, Mark O'Looney, Director, shares how BNY's Process Innovation Taskforce brings together business, technology, design, and AI expertise to reimagine complex processes and turn ambitious ideas into measurable progress.

Drawing on real-world lessons, they will explore how the team moves beyond incremental improvements to uncover root problems, challenge long-standing assumptions, and rapidly shape solutions around the people who perform the work. Participants will then apply the same approach to a process of their own, identifying friction, reframing the opportunity, and mapping a practical path from discovery through delivery.

Attendees will leave with a repeatable framework for:

•⁠  ⁠Distinguishing process optimization from genuine reimagination

•⁠  ⁠Bringing multidisciplinary teams together around a shared problem

•⁠  ⁠Identifying where AI and emerging technology can create meaningful value

•⁠  ⁠Balancing experimentation with the controls required in a highly regulated environment

•⁠ ⁠Moving from an exciting possibility to a solution that can be tested, measured, and scaled. This workshop is not about innovation theory. It is a practical look at how established organizations can create the conditions for innovation and translate new ideas into real enterprise change.