From Support Function to Strategic Force: AI as Your Transformation Toolkit

Large-scale transformational initiatives are usually led by the people closest to the technology , but the people closest to the business impact are often operators, program leads, and cross-functional generalists. This talk is meant to empower all the non - technical operators.

Drawing from a real case study, I'll share my framework : a practical toolkit for using AI to drive (not just assist) large-scale initiatives from within Product and Business Operations. You'll leave with concrete techniques to move from reactive support work to strategic ownership: using AI to synthesize cross-functional complexity, build executive-ready narratives fast, and run transformation programs with the speed and rigor usually reserved for technical teams.

This session is for anyone who has ever felt like the "support function" in the room and is ready to lead instead.